FairTrades 

NRG Glass are proud members of the FairTrades scheme, below are the benefits of using a registered FairTrades company. 
 
FairTrades members go through a rigorous vetting procedure requiring the following; we look at the length of time a business has been trading; we check to ensure that our member companies have a clean legal history and a good credit rating; we obtain, corroborate and continuously update customer references. These checks ensure that the public know they are hiring professional home improvement specialists when they choose to use a FairTrades member. 
 
FairTrades Members Charter – Our Registered Tradesmen Have Agreed To This Code of Conduct 
 
•Respect the Homeowner’s rights at all times 
•Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract 
•Supply a written quotation when submitting a tender for contract 
•Comply with all laws, statutory regulations and Building Regulations 
•Maintain adequate employers and public liability insurance 
•Respect the Homeowner's privacy and take all steps to ensure the security of their home and a safe working environment, with specific attention to Control of Substances Hazardous to Health Regulations and the safe and secure disposal of waste, and Work at Heights Regulations 
•Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner 
•Arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay 
•Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding 
•Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed 
•Leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract 
•Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner 
•Be fully responsible for all colleagues and sub-contractors in meeting these standards at all times 
•Provide written guarantees for workmanship and materials and, whenever possible, an Insurance Backed Guarantee; at the very least provide information to allow the offer of an Insurance Backed Guarantee 
•Ensure that your currently excellent legal and financial credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory 
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